Case Study: 1st Farm Credit Services

Situation

1st Farm Credit Services, part of the nation-wide Farm Credit System serving 13,000 client-owners, keeps their focus on the future, seeking profitable growth opportunities and intelligently assessing risk. With a changing workforce, they needed a flexible performance management solution that
better integrated plan development, goal setting and performance reviews and could provide options for their business as they moved forward.

Key Challenges

• 18+ years of using Excel for performance management
• Paper-based performance reviews perceived to be archaic, confusing for employees and cumbersome for managers
• Development plans were seen as a “check off” from year to year
• Completion was at employee discretion and was virtually impossible to track
• Multiple copies of documentation saved in numerous places, making information difficult to track and time-consuming to manage