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Once companies complete their SAP SuccessFactors implementation(s), it is not uncommon for them to engage with a vendor for post-implementation support. Administrators and business users are often consumed by their day-to-day work and may not have sufficient time to keep up with internal requests and the latest enhancements of the products. Having a support vendor, outside of the support provided by SAP SuccessFactors, has proven to be helpful for organizations that require a more personalized approach.
Selecting the right SAP SuccessFactors Customer Support vendor is as critical as selecting your implementation partner, and there are certain criteria which can help you get the right partner for your team and organization.
Word to the wise. Cheaper doesn't always mean better.
You may end-up paying more in the long run (stringing along for more hours, etc.) if you don't select the correct vendor. When vetting a support vendor, we recommend having a good idea of what types of support you'll need (break/fix, upgrades/quarterly releases, etc.), the number of solutions and/or integrations they will be supporting, and if you have plans to expand your overall solution with additional modules. This will help your vendor adequately provide you with a support plan based on current and future needs.
Using the above criteria during the selection of your SAP SuccessFactors support vendor is a good start in seeking the partner that best aligns with your organization.
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AltaFlux Corporation is an enterprise cloud technology consulting services firm. We help clients to automate, transform, and optimize their business processes. We have expertise in leading Enterprise Cloud Platforms, such as SAP SuccessFactors, Dell Boomi, Microsoft PowerBI, WorkForce Software, and Benefitfocus. Learn more about AltaFlux (+)