Once companies complete their SAP SuccessFactors implementation(s), it is not uncommon for them to engage with a vendor for post-implementation support. Administrators and business users are often consumed by their day-to-day work and may not have sufficient time to keep up with internal requests and the latest enhancements of the products. Having a support vendor, outside of the support provided by SAP SuccessFactors, has proven to be helpful for organizations that require a more personalized approach.
Selecting the right SAP SuccessFactors Customer Support vendor is as critical as selecting your implementation partner, and there are certain criteria which can help you get the right partner for your team and organization.
Word to the wise. Cheaper doesn't always mean better.
You may end-up paying more in the long run (stringing along for more hours, etc.) if you don't select the correct vendor. When vetting a support vendor, we recommend having a good idea of what types of support you'll need (break/fix, upgrades/quarterly releases, etc.), the number of solutions and/or integrations they will be supporting, and if you have plans to expand your overall solution with additional modules. This will help your vendor adequately provide you with a support plan based on current and future needs.
Using the above criteria during the selection of your SAP SuccessFactors support vendor is a good start in seeking the partner that best aligns with your organization.
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AltaFlux understands what you and your organization need to excel, and can deliver rapid innovation to unleash your full workforce potential. Together, we can empower your business by streamlining, transforming, and optimizing your key HCM and talent processes with industry-leading SAP SuccessFactors technology—enabling you to adapt at the speed of change.
AltaFlux Corporation is a global HCM cloud consulting partner based in Troy, Michigan. We empower organizations by streamlining, transforming, and optimizing key human capital management (HCM) processes with industry-leading HCM cloud solutions like SAP SuccessFactors, Benefitfocus, WorkForce Software and Dell Boomi.