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Our knowledgeable team members are cross-trained in various modules. They not only carry hands-on experience, but they also keep your entire process in mind to maximize integration.
Whether you contact us by email, phone, or our support portal, you will have complete visibility from start to finish of your issues status and how support hours are being managed.
We recognize one size does not fit all when it comes to support. Choose the model that matches your specific needs, budget, internal skillsets and overall business goals.
"It is so valuable to me to have this relationship with the people who work at AltaFlux and know that when I'm in a bind, I can reach out and get the assistance I need."
Introduction to AltaFlux Support Plan, the Client Engagement Executive (CEE), SAP Community resources and administrative
Assist and help you access to SAP success resources to answer questions related to critical issues, coordination with SAP team on product issues, and review industry leading practices.
Understanding of how new features align to your business goals; release review presented by the consultants and tailored to your specific business needs; additional support around product upgrades and retirement.
Deep dive of technical, application, and business
process optimization checks delivered remotely; recommendations for optimizing business processes and use of cloud solutions to run more efficiently.
Assistance with refresh of test instances through self-service and/or co-ordination with SAP.