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National Bank of Canada, a Montreal-based commercial bank and financial services group, has deployed SuccessFactors, SAP’s cloud-based human capital management (HCM) suite to support its enterprise-wide human resource initiatives.

Consulting firm /N Spro provided implementation support to the bank, which is using SuccessFactors Employee Central to increase customer service quality and client satisfaction by improving training and employee performance.

The bank, which also uses a number of SAP services to supports its sales and loan approval systems, said it is also using the platform to improve how the firm supports HR compliance regulation.

“Our people are the backbone of our organisation and true drivers of business growth. It’s crucial that we leverage technology that promotes employee engagement, performance, satisfaction and innovation to support our business strategy and growth,” said Sébastien Bélair, senior vice-president, human resources business partners and operations at National Bank of Canada.

“SAP has a good expertise in human resources and experience in financial services. Its professional service partnership with /N SPRO provides us with an innovative solution,” Bélair said.

The SuccessFactors deployment announcement comes just one month after the German software giant revealed plans to open its first Canadian datacentre, which is being built in Toronto.

SAP Canada’s managing director Bob Elliot said the move will help the company accommodate Canadian customers looking for in-country SAP cloud solutions, particularly those operating in highly regulated sectors like healthcare and financial services.

By Business Cloud News

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